| Category of Repair | Respond Within | Details | Examples |
| Emergency | 24 Hours | Where there is a serious risk
to tenant or property | Total loss of electricity or power,
gas leaks, dangerous structual faults |
| Urgent | 2 Days | Loss of an essential facility or likely to cause more damage to the structure | Roof leak, loss of water supply, partial loss of heating |
| Routine | 15 Days | Defects which can be delt with later without serious inconvenience.
| Minor repairs, kitchen fittings, doors, windows, floors, etc |
| Planned | Subject to programme | Major improvements | Replacement kitchens, windows, boilers, etc |
