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| Tenant's information > Tenancy agreement > Tenant's handbook > Service charge information > How to pay your rent > Where we are > Getting involved > Requests > Right to buy / Acquire > Feedback / Suggestions > Tenant Involvement Statment [pdf] Repairs > Request a repair > Cyclical maintenance programme > Your rights > Response times > Problem solving > In an emergency |
Feedback / Suggestions Pierhead is keen to receive feedback about the services that it provides, whether it is positive or negative. We have a Customer Promise that guarantees the level of service which you should expect to receive from us which is given out to all of our tenants when they sign up for one of our properties. If you feel that our service has been below, or in excess of the level that you expected you can let us know. We would also welcome any suggestions that you may have to help us improve the way that we work. Additionally, if you have any comments about our website please make them using the form below. |
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