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> Tenancy agreement
> Tenant's handbook
> Service charge information
> How to pay your rent
> Where we are
> Getting involved
> Requests
> Right to buy / Acquire
> Feedback / Suggestions
> Tenant Involvement
Statment [pdf]
Repairs
> Request a repair
> Cyclical maintenance
programme
> Your rights
> Response times
> Problem solving
> In an emergency
When you move into your home, Pierhead gives you a copy of our Tenants’ Handbook, which provides you with a handy reference guide relating to the services that we provide.
In particular, it provides information about:
- Services for People with Disabilities
- Dealing with your neighbours
- Lodgers
- Consultation
- Data Protection
- Complaints and Grievances
- Moving
- Transfers
- Mutual Exchanges
- Our service level guarantee
You can download a full copy of the Tenants’ Handbook here.
